Standard Warranty
The Legacy Sawyer & Craft Limited One-Year Structural Warranty
At Legacy Sawyer & Craft, we are committed to providing high-quality custom furniture that is built to last. We offer a limited one-year warranty against factory or structural defects on our tables, chairs, benches, and other custom furniture. This warranty is subject to the following terms and conditions:
1. Coverage: Our limited one-year warranty covers any factory or structural defects that may arise during the normal use of our furniture. This includes defects in materials or workmanship that affect the functionality or structural integrity of the piece.
2. Exclusions: The warranty does not cover damage resulting from abuse, misuse, or intentional damage by the customer or any third party. Examples of such abuse, misuse, or intentional damage include, but are not limited to:
a. Excessive weight load beyond the recommended capacity of the furniture.
b. Using the furniture outdoors or in environments not suitable for the specific piece.
c. Failure to properly maintain or care for the furniture as instructed by Legacy Sawyer & Craft.
d. Any modifications or alterations made to the furniture without prior authorization from Legacy Sawyer & Craft ie. Accidental damage, acts of nature, or any other circumstances beyond our control.
3. Warranty Process: In the event that a factory or structural defect is discovered, the customer must notify Legacy Sawyer & Craft promptly. We may require photographs or other evidence to assess the claim. If the defect is deemed to be covered under the warranty, we will, at our discretion, repair or replace the defective part or piece of furniture.
4. Limitations: Our limited one-year warranty applies to the original purchaser of the furniture and is non-transferable. The warranty covers only the repair or replacement of the defective part or piece of furniture and does not include any additional costs such as shipping, installation, or refinishing.
5. Disclaimer: This limited one-year warranty is the sole warranty provided by Legacy Sawyer & Craft and supersedes any other warranties, expressed or implied. Legacy Sawyer & Craft shall not be liable for any incidental or consequential damages arising from the use of our furniture.
6. Governing Law: This limited one-year warranty shall be governed by and construed in accordance with the laws of the state of Missouri, without giving effect to any principles of conflicts of law. By purchasing and using our furniture, the customer acknowledges and agrees to the terms and conditions of this limited one-year warranty.
Thank you for choosing Legacy Sawyer & Craft.
Cosmic Standard Agreement
Before Placing Your Order With Legacy Sawyer & Craft LLC
At Legacy Sawyer & Craft, we take great pride in each and every unique piece of solid furniture we sell. Our furniture is handcrafted and professionally finished by our team and built using solid hardwood. Given the handmade and hand-finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand finished just for you. Please read through our cosmetic standards below before placing an order with us.
NOTE: By placing an order with us, you are agreeing that you understand and agree with the conditions of these cosmetic standards.
1. Wood and stain variations:
Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern. We cannot guarantee exact stain matches to other tables we've done in the past. Wood does have a mind of its own and every piece of wood accepts stain differently. We cannot control it. We will use the correct stain or paint color that you requested for your order, but there is a strong chance the color will vary slightly from the table or picture you were thinking of when you placed the order. This is normal. We cannot rework the finishing on your table to get a perfect match.
2. Matching stain colors:
We do NOT match stain colors off of photos. The only way we can do any type of custom stain color for you is if you bring us the stain yourself and tell us which type of wood to use. All wood types receive stains differently. Once you bring us the stain and tell us which wood to use, we will do what you've asked, however - we cannot rework staining that did not come out exactly as you had in mind. Why? Because - every piece of wood has a unique grain pattern and there will always be slight color variations. The only thing we can guarantee is that there are no guarantees.
3. Sanding and stain colors:
The finer finish you would like for your table to have, the lighter your stain will be. The more that your table is distressed, the darker your stain will be. Why? Because wood has pores and as wood is finely sanded, the pores shut off - allowing less stain into the wood - resulting in a lighter color. The more distressed a table is, generally it means that the pores of the wood are still open (since it hasn't been finely sanded) and it will accept the stain darker. This is how it works. If you are ordering your finely finished table based off of a photo of a heavily distressed table and you want the same stain, please know that the stain is going to look different on your finely finished, non-distressed table.4.
4. General variations in furniture:
Other characteristics of handcrafted, solid wood furniture include open knots, visible brush strokes, micro-imperfections and textural variations in the durable, hand brushed finishes, unique distress marks, exposed fasteners, wood filler marks, joint lines, and distinctive nicks, splits, cracks, and other imperfections. We allow up to approximately 1" of variation across all measurements due to the custom nature of the handcrafted furniture we build. Those who do not appreciate variations and imperfections should not purchase handcrafted furniture. Solid wood will expand and contract due to changes in temperature and humidity. This means that over time, you may see micro cracks appear, especially near the end grain. This is fairly normal, especially in the dry, winter months. You may notice that they disappear all-together in the summer months. This natural movement enhances the one of a kind beauty of solid wood, handcrafted furniture. It does not affect structural integrity and is not considered defective. You will still see the beautiful and natural open knots on jointed table tops. We do not offer machine manufactured perfection - no two pieces are exactly alike. We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our wood shop. It is our hope that you will as well.
5. Lead times:
With your order you were given a lead time. With a large amount of orders in our queue at any given time, lead times are PURELY ESTIMATES. We have been known to get orders to customers before the estimated lead time given and there have also been issues that have happened in productions that delayed order fulfillment. The lead time that we have given you is our best guess at when you will get your table. It's better to get it a few weeks later than quoted and it be up to quality standards since you plan to have it for years to come, then it is to get it on time and it fails quality standards. We cannot guarantee a specific delivery date. Please know this if you're placing an order with us in hopes of getting it for a special occasion such as a party, birthday, holiday, etc... We will always do our best to accommodate, but we cannot guarantee anything in terms of delivery date. Please understand this before placing an order with us.
Return Policy
1. Return Eligibility
Customers may request a return or refund only at the time of delivery if they are not satisfied with the product for any reason. To be eligible for a return at that time:
- The customer must notify our delivery personnel immediately upon receipt;
- The product must remain in unused, undamaged condition;
- The customer must decline delivery and not sign the delivery acceptance form.
2. Final Sale Upon Acceptance
Once the customer signs the delivery acceptance form, acknowledges receipt, and takes possession of the item, the sale is considered final. No returns, refunds, or exchanges will be accepted thereafter.
3. Custom Work
All furniture sold by The Timber Garage is custom-built. As such, we do not accept returns or offer refunds for reasons including, but not limited to, change of mind, fit within a space, personal preference, or aesthetic considerations after delivery acceptance.
4. Damage or Defect Claims
If a product arrives damaged or defective, the customer must document the issue at the time of delivery and notify Legacy Sawyer & Craft immediately. Such claims will be evaluated under the terms of our 1-Year Limited Warranty. Claims made after delivery acceptance may be denied unless a qualifying defect under warranty is discovered and reported promptly.
Optional Upgraded Warranty
At Legacy Sawyer & Craft, every furniture piece comes with our 1-Year Limited Warranty covering structural and manufacturing defects.
For customers who want extended peace of mind beyond that first year, we offer an Optional Lifetime Protection Plan that continues coverage for the lifetime of the original owner under the terms below.
The Legacy Sawyer & Craft Limited Lifetime Structural Warranty
At Legacy Sawyer & Craft, we are committed to providing high-quality custom furniture that is built to last. We offer a limited lifetime warranty against factory or structural defects on our tables, chairs, benches, and other custom furniture. This warranty is subject to the following terms and conditions:
1. Coverage: Our limited lifetime warranty covers any factory or structural defects that may arise during the normal use of our furniture. This includes defects in materials or workmanship that affect the functionality or structural integrity of the piece.
2. Exclusions: The warranty does not cover damage resulting from abuse, misuse, or intentional damage by the customer or any third party. Examples of such abuse, misuse, or intentional damage include, but are not limited to:
a. Excessive weight load beyond the recommended capacity of the furniture.
b. Using the furniture outdoors or in environments not suitable for the specific piece.
c. Failure to properly maintain or care for the furniture as instructed by Legacy Sawyer & Craft.
d. Any modifications or alterations made to the furniture without prior authorization from Legacy Sawyer & Craft ie. Accidental damage, acts of nature, or any other circumstances beyond our control.
3. Warranty Process: In the event that a factory or structural defect is discovered, the customer must notify Legacy Sawyer & Craft promptly. We may require photographs or other evidence to assess the claim. If the defect is deemed to be covered under the warranty, we will, at our discretion, repair or replace the defective part or piece of furniture.
4. Limitations: Our limited lifetime warranty applies to the original purchaser of the furniture and is non-transferable. The warranty covers only the repair or replacement of the defective part or piece of furniture and does not include any additional costs such as shipping, installation, or refinishing.
5. Disclaimer: This limited lifetime warranty is the sole warranty provided by Legacy Sawyer & Craft and supersedes any other warranties, expressed or implied. Legacy Sawyer & Craft shall not be liable for any incidental or consequential damages arising from the use of our furniture.
6. Governing Law: This limited lifetime warranty shall be governed by and construed in accordance with the laws of the state of Missouri, without giving effect to any principles of conflicts of law. By purchasing and using our furniture, the customer acknowledges and agrees to the terms and conditions of this limited lifetime warranty.
Thank you for choosing Legacy Sawyer & Craft.
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