How does the custom furniture process work?
It all begins with a conversation. We learn about your space, style, and needs, then walk you through design options, dimensions, hardwood species, and finish choices. Once everything is finalized, we get to work building your piece with intentional craftsmanship in our family-run shop.
Want inspiration? Explore our in-house designs under the Shop menu.
How long does it take to build my furniture?
Lead times vary throughout the year, and we typically stay pretty heavily booked year-round, but most projects take 12–14 weeks from order to delivery.
If you’d like our current estimate, just reach out — we're always happy to share where our schedule is at.
Can I customize the size, wood type, or finish?
Absolutely. Every piece is made to order.
We’ll help you choose the perfect hardwood species, dimensions, colors, finishes, edge profiles, and design details so your piece fits your home beautifully.
Do you offer delivery or shipping?
Yes — we offer white glove delivery, or you’re welcome to pick up at our shop in Black, Missouri.
Standard delivery rates:
- 0–40 miles: $300
- 40–75 miles: $400
- 75–100 miles: $500
For deliveries beyond 100 miles, contact us so we can coordinate the best option.
Note: XL or oversized pieces may include a surcharge.
Can I visit your workshop?
Please do - we love having people in the shop!
Visits are by appointment, which allows us to give you dedicated time, walk you through materials, and show you what we’re currently building.
Book a visit anytime!
Can you match a design I found on Pinterest?
Yes! Inspiration photos are always welcome.
Send over the design you love, and we’ll let you know what’s possible. We can match the look or customize the piece so it fits your space, materials, and budget.
Can you give me a bigger discount?
Can you give us a tip? 😉
(Jokes aside - we price our work fairly for handcrafted, locally sourced, small-shop furniture.)
Do you require full payment to order?
Yes - full payment secures your spot on the schedule and allows us to source materials immediately.
We know a custom piece is an investment. That’s why we keep the whole process transparent: you’ll receive updates, build photos, and clear communication from our team. You’re not just placing an order - you’re partnering with us.
And yes, you're welcome to stop by and check on the progress anytime.
What type of finish do you use?
We use the highest-quality stains and a commercial-grade varnish that’s exceptionally durable and resistant to everyday wear and tear. This finish protects the hardwood, highlights its natural beauty, and provides a smooth, low-glow sheen that feels amazing to the touch.
Do you work with designers, builders, or commercial clients?
Yes - we often partner with interior designers, home builders, architects, and business owners on custom projects. Whether it’s a conference table, reception desk, display piece, or something one-of-a-kind, we work closely with you (or your design team) to ensure the final piece fits the space and style perfectly.
If you have a style guide, inspiration images, or material preferences, we’re happy to match them.
How do I care for my new furniture?
Caring for your piece is simple:
- Wipe spills promptly - no finish withstands prolonged moisture or heat.
- Clean with a damp cloth and mild soap; dry immediately.
Do NOT use: harsh chemicals, polishes, silicone sprays, or glass cleaner. - Use coasters, placemats, and trivets for hot items.
- Avoid extended direct sunlight to prevent fading.
- Keep your home at stable, low humidity levels.
Wood is a natural material. Legacy Sawyer & Craft is not responsible for damage caused by unusual humidity conditions in your home.
What is your return policy?
1. Return Eligibility at Delivery
Because every piece we build is custom-made, returns or refunds are only considered at the time of delivery. If, for any reason, the piece is not what you expected, you must notify our delivery team immediately. To qualify for a return at that moment:
- You must communicate the concern before the delivery team leaves your home;
- The piece must be unused and in its original condition;
- Delivery must be declined and the delivery acceptance form must not be signed.
This ensures we can take the piece back with the team and resolve the situation as quickly and fairly as possible.
2. Final Sale Once Delivery Is Accepted
After the delivery acceptance form is signed and the piece is brought into your home, the sale becomes final. At that point, we are unable to offer returns, refunds, or exchanges.
3. Custom Work
Every Legacy Sawyer & Craft piece is built to order, tailored specifically to your home and your selections. Because of this, we cannot accept returns for reasons such as:
- Change of mind
- Fit within your space
- Personal preference after delivery
- Aesthetic considerations or style changes
Custom furniture requires approval throughout the design process, and we work closely with you to ensure expectations are aligned before we begin.
4. Damage or Defect Claims
If your piece arrives with any damage or defect, it must be documented at the time of delivery so we can address it immediately. Any issues discovered during the first year of ownership will be evaluated under the terms of our 1-Year Structural Warranty.
Claims made after delivery acceptance may be denied unless a qualifying defect under warranty is reported promptly.
Where are your products manufactured?
Every piece is built right here in our small, family-run shop in Black, Missouri.
We source our hardwoods from trusted local suppliers and craft each table from start to finish in-house.
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